Product’s Warranties Policy

Making a Warranty Claim (covers all brands currently distributed by AquaMaster, The Saft VietNam branch)

• If you are the original owner of an AquaLung, PSI Prodive, AquaShere products that are bought from AquaMaster branch or The Saft Vietnam branch ,that is determined to be defective in any way, please send it to our store Aquamaster branch store or The Saft store or to your local authorized AquaMaster Dealer. Please provide the Dealer/Store with a photocopies of your original sales receipt along with any service records you may have, in order for us to honor the warranty.
• If your local dealer determines that your product has a valid warranty issue and they cannot process the product at their place of business, they will send the product back to Asian regional distributors AquaMaster/ AquaLung for evaluation and warranty.

For any further assistance, contact us directly:

Warranty for each brands, each Category:

• We warrants to the original purchaser for a period of time, specified below for each product or Brand, from the date of purchase that the product will be free from defects in materials and workmanship, subject to the limitations listed below.
• The limited warranty is extended only to the original purchaser for purchases made from an authorized AquaMaster / AquaLung Dealer and is not transferable. This warranty is limited to repair or replacement only at the discretion of AquaMaster / AquaLung. Warranty coverage does not extend to damages caused by improper use, improper maintenance, neglect, unauthorized repairs, modifications, accidents, fire, casualty or normal wear, and aging. Cosmetic damage, such as scratches, nicks, and fraying are not covered under warranty except when the product is new, out of the original packaging.
• This warranty does not extend to equipment used for commercial or military purposes. 
• Dive Center (rental/instructional use) equipment covered is warranty for 1 year from the date of purchase, subject to the limitations listed below.

*** Asian regional distributors AquaMaster & all branches distributed by authorized AquaMaster disclaims and excludes any liability for incidental or damages from improper using / maintaining .

The limitations listed:

1. BUOYANCY COMPENSATOR REPLACEMENT ON A PRO – RATED BASIC

PSI PRODIVE

• Weld/Seam Leaks and Hardware (Buckles, Zippers, D-Rings, etc.): One-Year Limited Warranty *Qualifying Service Records Required

AQUALUNG

• Weld/Seam Leaks: Five-Year Limited Warranty *Qualifying Service Records Required
• Hardware (Buckles, Zippers, D-Rings, etc.): Two-Year Limited Warranty
• Products under the Limited Lifetime Warranty that malfunction due to material or manufacturer defects that have also had a significant amount of use will be replaced on a pro-rated basis. Pro-rating will be determined by a percentage factor based on the condition of the product and how long the product was used prior to the warranty claim. The following guidelines should be used in determining what pro-rated percentage will be used.
• Note: This can be a subjective evaluation. Fair and reasonable judgment should be used.

SERIAL NUMBER MUST BE PROVIDED.

• Dealers will act as the intermediary between Aquamaster and the Consumer. Aquamaster will bill the dealer portion and the dealer will collect the amount from the consumer.
• * Non-damaged parts will not be replaced. The Bcd must be returned to proceed with the replacement. Pro-rated discount applies to the current price of the Bcd.
• NOTE: For Bcds bought outside AquaMaster branch or from a non-authorized Dealer, a handling fee for a replacement free of charge will apply as per the chart below:

2. REGULATORS

AQUALUNG:

• 5 Years Limited Warranty – This warranty will cover the original owner of the regulator against defects in parts or workmanship if the regulator is:
• Purchased from an Authorized Aqualung Dealer/ AquaMaster Dealer, and
• Inspected or serviced annually by an Authorized Aqualung Dealer/ AquaMaster Dealer
• Warranty does not extend to LP hoses, swivel or hose end O-rings, mouthpieces, stress cracks due to spraying with aerosols, rubber deterioration or chrome loss due to excessive exposure or lack of maintenance or corrosion.

3. INSTRUMENTS & DIVE COMPUTER

PSI PRODIVE:

• One (1) Year Limited Warranty from the date of purchase on analog gauges (6 months for rental or teaching use)

AQUALUNG:

• Two (2) Year Limited Warranty from the date of purchase on computers and gauges (12 months for rental or teaching use)
• One (1) Year Limited Warranty on accessories including but not limited to wireless sensors and transmitters, chargers, cables, rechargeable batteries, straps, bracelets and hoses.
• Exceptions: Flooding caused by incorrect battery installation, LCD display in the case of damage due to negligence or blows, damage due to leaks of substances from the battery (the guarantee is valid if the computer is new and has not been used), damage caused by dead or non-functioning batteries, damage due to negligence, blows, or to normal wear and tear.
• NOTE: For Dive Computers bought outside AquaMaster branch or from a non-authorized Dealer, please note that a handling fee will apply for a free of charge replacement unit as per the chart below:

4. MASKS, FINS, SNORKELS

Aqualung & PSI Prodive:

• Diving range is two (2) Years Limited Warranty from the date of purchase. (12 months for rental or teaching use)
• Snorkeling goods – 1 year warranty
• Exceptions: Alterations in the color of the silicone, all damage due to exposure to the sun or the effect of chemical or environmental agents, damage due to negligence, improper use, blows, or normal wear and tear.

5. WETSUITS, BOOTS, GLOVES, HOODS, RASHGUARDS, BAGS

• One (1) Years Limited Warranty from the date of purchase. (6 months for rental or teaching use)
• Exceptions: Damage due to scratches, cuts or punctures, abrasions, or chemical products (including chlorine), all damage due to exposure to the sun, damage due to negligence, blows, or normal wear and tear, worn knees, damage to threads due to Velcro snags, fading or discoloration due to sun exposure, pilling (localized wearing) of material due to abrasion or heavy wea

6. LIGHTS

• One-Year Limited Warranty from the date of purchase.
• Exceptions: Water ingress due to improper battery installation, damage due to carelessness or impact, damage due to battery leakage (warranty is valid if the light is new and unused), damage due to dead or non-functioning batteries, damage due to carelessness, impact or normal wear and tear. Batteries and battery chargers are not covered under any warranty.

7. NITROX ANALYZER

ANALOX

• A 2-year electronics warranty from the date of purchase (Does not include sensor, battery and cables)
• The Analox sensors have a 2-year-graded warranty from the date of purchase, as per below.
• 1st year: Free replacement
• 12-18 months: 75% credit towards a replacement sensor
• 18-24 months: 50% credit towards a replacement sensor

VANDAGRAPH

• A 1-year electronics warranty from the date of purchase (Does not include sensor, battery and cables)
• The Vandagraph sensors have a 1-year-graded warranty from the date of purchase, as per below.
• 0-6 months: Free replacement
• 6-12 months: 50% credit towards a replacement sensor.

Distributor AQUA MASTER

Approved